What Should We Do If the Product We Receive from Cargo is Damaged
With the increase in the number of online shopping sites and television shopping channels selling remotely, there has been a significant increase in the delivery of products via cargo. However, not paying attention to certain rules when receiving products delivered by cargo unfortunately leads to some incidents that result in disadvantages for consumers. Individuals who want to avoid such negative experiences must open the cargo package before signing the cargo delivery report, and check if the product is complete and undamaged. If it is an electronic product purchased, its functionality should also be checked. Only after all these checks are done and if there are no problems with the product, should the cargo delivery report be signed. Cargo personnel often have limited time and want to deliver their products to customers quickly and leave. However, the courier must wait while you check the quality of the product. If the product turns out to be damaged at the end of your inspection, you must request the cargo officer to prepare a damage assessment report to be able to say "I have an objection" to the company later.
What is a Cargo Damage Assessment Report
One of the biggest problems between couriers and individuals and institutions receiving cargo is that couriers do not want to wait while the cargo package is opened. In this case, proving the damaged or missing product later is very difficult. Especially for fragile items like glass and porcelain, which are at risk of being sent incorrectly, and for multiple item orders, the courier must be asked to wait. The report documenting the defects of the product, such as it being missing, faulty, broken, or cracked, when the product sent to you with the cargo package turns out to be damaged, is called a cargo damage assessment report. If you have the damage assessment report, the company from which you purchased the product is obliged to send you a new, identical product. However, if you do not obtain a damage assessment report and the product turns out to be damaged, the cargo delivery report you signed means "I received the product completely and undamaged," and in this case, the company's obligation will be removed, making it impossible for you to object. The decision here belongs to the company that sent the product.
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